SHIPPING POLICY

SHIPPING

We ship worldwide from our New Delhi office via courier and shipping is free within India. Once your item has been processed and dispatched it is usually delivered within 5 - 7 working days*.
*Shipping times are to be used as a guide only and are based on time from order. www.betrue.co.in cannot take responsibility for delays due to customs clearance or payment transaction.

 

CUSTOMIZATION

All customization orders require a prior deposit of 20% of the order value in case of COD (Cash on Delivery) orders, payable via bank transfer. Selecting the COD option and checking out does not complete the purchase process. Only when the 20% payment has been paid, will the order be processed by us.

 

ORDER PROCESSING TIME

We usually take 4 working weeks to process an order. If we have your order piece in your size in stock, we can ship on the next working day on request However, some items are made to order & are manufactured based on your measurements, which takes a longer time. In case you have questions regarding the shipment time please email us at ea@betrue.co.in

ORDERING MULTIPLE PRODUCTS

If your order has multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready. However, if you wish to receive some products earlier, please email us at ea@betrue.co.in with your order number, we shall do the needful.

SHIPMENT TRACKING

After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of www. BETRUE.co.in by inserting the tracking number supplied.

INTERNATIONAL ORDERS

Overseas orders are shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. Please note : BETRUE is unable to advise the duty amount as it varies from country to country. The order amount at the checkout excludes duties, taxes and carrier brokerage fees. These will be assessed upon delivery by the postal carrier and must be paid by the recipient in order to receive the parcel.

ORDER DELAYS

Firstly, we'd like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about if & when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at ea@betrue.co.in we will get back to you within 48 hours.